Advice and guidance

Information about living in Vantaa

Do you find city services confusing, do you need help as regards e-Services? Don't worry, we will help you! We are happy to tell you about the city's services, language courses and leisure activities. You can call us, send us an email or come and visit, we will guide you to the right place!

If you’ve only recently moved to Finland and to Vantaa, you may be entitled to an initial assessment. The assessment will help you find suitable services and cope with everyday life in your new country.

Initial assessment

Advice for immigrants

Tourist information and leisure tips

Are you looking for brochures, maps, information on events or attractions? Tourist information serves you at Myyrmäki (Myyrmäkitalo, Paalutori 3) and Tikkurila (Dixi, Ratatie 11, 2nd floor) Vantaa Infos.

We will give you lots of information on Vantaa's and its neighbors' attractions and events, and we have brochures on cultural activities, sports and hobbies. Likewise, we will tell you about organizations operating in Vantaa as well as about forms of volunteer activities.

Leisure

Visit Vantaa

Map (Aviapolis, Tikkurila)

Help with information search and e-Services

Do you need help when you are looking for information on the city's or other authorities’ websites? Would you like to get some help with the city’s or our partners’ e-Services? Come to Vantaa Info, we will help you in Finnish and English.

Hakunila International Association’s e-services project organizes in co-operation with Vantaa-info: personal guidance for immigrants in the use of e-services (ex. Kela, bank, finding a house) in English, Arabic and Romanian. Remember to take your bank access codes with you.

On Mondays from 10:00 to 13:00 at Tikkurila Vantaa Info (Dixi, Ratatie 11, 2nd floor).

Digital information for residents

Do you need help with acquiring a new device? Are you interested in social media? Do you want tips on how to use your smartphone? The city’s own Cloud Agents will counsel about using devices and e-Services at Myyrmäki Vantaa Info (Dixi, Ratatie 11, 2nd floor) on Tuesdays from 13:00 to 16:00 and at Tikkurila Vantaa Info (The Myyrmäki House, Paalutori 3) on Thursdays from 13:00 to 16:00.

Counseling for seniors and senior’s information corner

Do you have any questions for Senior Clinic? Come and talk with an elderly work professional about your situation or about the situation of someone you care about.

Senior Clinic is available on Tuesdays from 14:00 to 16:00 at Tikkurila Vantaa Info (Dixi, Ratatie 11, 2nd floor) and on Wednesdays from 14:00 to 16:00 at Myyrmäki Vantaa Info (The Myyrmäki House, Paalutori 3).

Senior’s information corner has topical brochures on leisure activities and city services, as well as on organizations and businesses offering social services.

E-help

Vantaa Info will help you with online transacting, scanning, and use of the Internet. We can together seek information online or get to know the city’s and state’s online services. We offer help with using the Internet at Myyrmäki Vantaa Info (Myyrmäkitalo, Paalutori 3) and at Tikkurila Vantaa Info (Dixi, Ratatie 11, 2nd floor).

Counseling by the customer guidance unit for the disabled

An expert from the customer guidance unit for the disabled at Services for the Disabled counsels and gives tips on how to use services. The expert is available on Wednesdays from 13:00 to 15:00 at Tikkurila Vantaa Info (Dixi, Ratatie 11, 2nd floor) and on Fridays from 13:00 to 15:00 at Myyrmäki Vantaa Info (Myyrmäkitalo, The Myyrmäki House, Paalutori 3).

For the young and their parents

The Finnish Red Cross’ Emergency Youth Shelter offers help with problematic situations faced by the young and their parents at Tikkurila Vantaa Info, on Wednesdays, from 16:00 to 19:00.

Information for entrepreneurs

Are you interested in becoming an entrepreneur or are you just looking for general information about entrepreneurship? Myyrmäki (The Myyrmäki House, Paalutori 3) and Tikkurila (Dixi, Ratatie 11, 2nd floor) Vantaa Infos offer general information about entrepreneurship. In addition, we will refer you to an expert, when required. You can also call our phone service, tel. 09 839 20 000, on weekdays from 8:00 to 16:00.

Free-of-charge legal counseling

Free-of-charge legal counseling is provided at the Myyrmäki House once a month from 17:00 to 20:00. Advance enrollments to the janitor of the Myyrmäki House, tel. 0400 438 521. Advance appointment is required.

On-duty hours are usually on the second Thursday of the month from 17:00 to 20:00. Autumn 2018 on-duty hours are on Sep 13, Oct 11, Nov 8 and Dec 13.

The Finnish Bar Association