Services

One-stop service! Take care of all your transactions related to the city's and its partners' services.

Hygiene instructions for those transacting at Vantaa Infos and participating in counseling/events:

  • Be sure to come to Vantaa Info only if you are fully healthy.
  • Observe safety distances when queueing and during counseling/transacting.
  • Wear a mask.
  • Use the hand disinfectant provided.

Helsinki Region Transport, HSL

At Vantaa Info, you can acquire an HSL travel card, and download more time or value on it. If you want a personal travel card, remember to take your driver's license, passport or ID card with you.

We will enter entitlements to discount, name changes and address changes on your personal travel card. We will also help you in case of problems, for instance, if you have lost your travel card or if it does not work.

As means of payment, we accept the most common debit cards, cash, as well as HSL commuter vouchers and gift vouchers. You cannot download HSL cards with ePass and Eazybreak at our service points.

Helsinki Region Transport, HSL

City grants

You can pick up forms for applying for city grants at Vantaa Info. Likewise, having filled in the grant applications and accounts, you can leave them at Vantaa Info for further delivery.

Grants

Payment of city-issued bills

You can pay bills issued by the City of Vantaa, Keski-Uusimaa Rescue Department, and Vantaa Oral Health Corporation, free of service charge, at Vantaa Info. Examples of city-issued bills include health-center fees, the city's sports-group fees, Vantaa Adult Education Institute's course fees, and parking fines.

The City of Vantaa recommends that its customers use electronic invoices, that is, e-invoices. The majority of invoices sent by the City of Vantaa and its corporations can already be received in a paperless format. Instructions for adopting an e-invoice is available in your own online bank and the bank's customer service.

Invoicing

Cultural Services’ ticket sales and reservations

Reservations of tickets to children, teens, families with children, day-care centers and schools by email to: kulttuuritapahtumat@vantaa.fi. You can also buy and reserve tickets on the kulttuuriliput.vantaa.fi service.

For more information on the programs go to Culture for Children and the Young

Kulttuurikaruselli

Kela (The Social Insurance Institution of Finland)

You will find all the Kela forms you need at Vantaa Info. Furthermore, we will help you fill them in and send them further to Kela. You can use our customer terminals for e-Services. If you want to use Kela's electronic services, you need bank identifiers for verification.

Kela (The Social Insurance Institution of Finland)

Photocopies, faxes, and mail addressed to the city

We have a customer printer and scanner in our premises. You can request copies from staff. Printouts and copies are always in black and white. You can also send faxes both within Finland and abroad.

Personal prints and copies, as well as HSL prints cost €0,40 per sheet of paper. Only up to 20 sheets of paper can be printed for a fee.

Official prints/copies such as for Kela, Police, city and government forms, are free of charge.

In addition, you can leave us mail addressed to the City of Vantaa, and we will deliver it.

Pricelist

Residents' feedback and initiative to municipal authorities

You can give feedback on the City of Vantaa's services and activities, as well as make an initiative to municipal authorities at Vantaa Info. Anybody who has an opinion of the City of Vantaa's services and operations can give feedback. Any member of a municipality can submit an initiative to municipal authorities. You can submit feedback or an initiative to municipal authorities in Finnish, Swedish or English.

Feedback and initiatives

Winter swimming in Kuusijärvi

You can get keys to Kuusijärvi's heated locker room (Karhunpesä) at Tikkurila or Korso Vantaa Info. The charge is €50 per season. In addition, you will have to pay a €50-euro deposit for the key, which you will get back when you return the key. Vantaa residents aged 70 can have a locker with a sports card with only a €50 deposit. Be sure to return the keys to Tikkurila or Korso Vantaa Info in the spring, after termination of the winter-swimming season.

Please note that you must personally fetch the key from a Vantaa Info or authorize another person to fetch it for you, for example, with the help of a power of attorney. The key is personal, and it is forbidden to give it to another person’s use. Giving the key to another person's use will lead to the termination of your access to using the key.

Café Kuusijärvi

Land Use customer service

General land use customer service is available at Vantaa Info. When you want to find out about alterations to local detailed plans and street plans—which are all on display for a set period of time—go to your nearest Vantaa Info.

The joint land use customer service handles issues related to location data of underground pipelines, planning, building permits, various street-area permits, real properties, maps, and city survey. You can contact customer advisors via email (vantaa-info@vantaa.fi) or phone (tel. +358 9 8392 2242 (Mon-Thu 8:45–15, Fri 8:15–15).

Land Use customer service

Digital and Population Data Services Agency

Vantaa Info has forms required for the boat register, investigation of obstacles to marriage, and seceding or joining a denomination. We send filled-in forms and other mail left with us further to the Digital and Population Data Services Agency. For civil status documents and other extracts from the Digital and Population Data Services Agency's systems, you must mail or visit the agency.

The Digital and Population Data Services Agency weds couples in 2021 at Vantaa City Museum in Tikkurila (Hertaksentie 1). Limited number of services are available. Make an appointment by calling the Agency or through the online appointment service.

Digital and Population Data Services Agency

NetTicket

You can buy and collect tickets arranged by NetTicket at Vantaa Info. You must reserve the tickets on NetTicket's website.

NetTicket

Basic education

If you need help in using Wilma in enrolling your child in school, contact Vantaa Info's service points. We will advise you to log in Wilma and send the application. Take with you the student-specific key code that was sent together with the compulsory education notification or the Wilma user ID you created.

Vantaa Info's service points will also help you in enrolling schoolchildren in after-school and club activities.

Enrollment in school

Police counseling services

We offer counseling about police license services. You can use our customer terminals for e-Services. In Myyrmäki Vantaa Info we will help you make an appointment with the police license services, so that you can apply for a passport or an identity card.

Vantaa Info does not accept or store lost and found property. The reception for reporting offences and lost property can be found near Helsinki Airport, at Rahtitie 1, entrance A.

Parking Supervision

Tikkurila and Myyrmäki Vantaa Infos provide parking-supervision customer service. Phone service on weekdays at 12:00-14:00, tel. +358 9 8392 4191.

Additional information on parking supervision

Sports card 70+

If you are a Vantaa resident aged 70 or older, you can get a sports card at Vantaa Info. The sports card entitles you use the City of Vantaa indoor swimming pools and gyms for free on weekdays (Mon-Fri) before 16:00, as well as to use Korso indoor swimming pool during its opening hours.

You can also use the gym of Koivukylä senior citizens’ center during its opening hours. In order to go to the Koivukylä gym, you need to get a 10-euro key from Sports Services.

Koivukylä senior citizens’ gym is closed until further notice.

When applying for the card, take your ID certificate and a reasonably new photo with you to Vantaa Info. Vantaa Info will verify your domicile.

You have to renew your sports card every three years.

Further information is provided by: sports secretary for special groups, tel. +35850 314 6402 or ticket-sales at swimming pools.

In addition, you can have Kuusijärvi outdoor swimming heated locker for only a €50 deposit.

Sports Services

Early childhood education

Vantaa Info provides families with support as regards filling in Early Childhood Education's application forms, making income statements related to customer fees, as well e-Services. We will also help you apply for services.

Phone service on weekdays from 8:00 to 16:00, tel. 09 8392 9481.

Early childhood education

TE (Employment and Economic Development Center) services

You will find all the forms you need at Vantaa Info, and you can use our training and career-counseling online services with our customer terminals. We will send filled-in forms and other mail left with us further to the TE Office.

TE (Employment and Economic Development Center) services

Tax Administration's services

Come and get the tax forms you need at Vantaa Info. You can use our customer terminals for e-Services. If you want to use Tax Administration's electronic services, you need bank identifiers for verification.

Tax Administration