Vantaa adopts a new information system

The City of Vantaa will adopt a new customer and patient information system, Apotti, on May 11, 2019. This website will inform you of temporary changes in our services, due to launching of the new information system.

We will try to make any changes in operations in such a way that our customers and patients get the service they need. For instance, when required, at health centers, we will grant a service vouncher with which you can use a private medical center.

Adopting the new information system poses a great challenge to our employees. In the initial stages, getting used to the system may slow down our operations. During personnel training and data transfer between different systems, we will have a lot of temporary employees. There will be less customer appointments in our services, and queue times may be longer.

We will do our best to secure your services.
We ask for your understanding and thank you for your patience.

Online appointment service

Online appointment service will be closed on May 2-11. With the launching of Apotti, online transacting will transfer, on May 12, to the new online Maisa transacting portal www.maisa.fi. You can also use Maisa with your mobile phone or tablet. Download the free-of-charge Maisa mobile app on your phone at iOS or Android application store.

Applying for social assistance

Online application for supplementary and preventive social assistance will be unavailable on May 9 -11. With the launching of Apotti, online transacting will transfer, on May 21, to the new online Maisa transacting portal www.maisa.fi.

Health Centers

Adopting the new information system will slow down access to appointments in May. When required, we will, for example, grant a service voucher for transacting at a private medical center.

  • On May 9-17, health centers will only have on-duty day-clinic activities. All transacting will take place by queueing.
  • On May 20-June 23, health centers will have less non-urgent appointments. Day clinics’ on-duty will function as usual, but the queue time may be longer than usual.

Länsimäki Health Center

Länsimäki health center will be closed on July 6-August 11 due to the adaptation of the new information system and the summer vacation season. Patients will be treated at Hakunila health center (Laukkarinne 4, 01200 Vantaa). This does not apply to the dental clinic or occupational therapy.

Distribution point for medical supplies and diabetes medical articles

Orders of medical articles for new customers until May 13 only by phone, tel. 09 839 50020, Mon-Fri: 10–13. Customers who have already registered in the service can also order the supplies through online transacting . With the launching of the new information system, online transacting will transfer, on May 12, to the new online Maisa transacting portal www.maisa.fi.

Technical Aids Supply

On May 6-August 31, Technical Aids Supply has shortened opening hours due to adoption of the new information system and the summer vacation season.

  • Myyrmäki Technical Aids Supply is open on Mondays and Wednesdays at 12-15
  • Koivukylä Technical Aids Supply is open on Tuesdays and Thursdays at 12-15 and on Fridays at 8-11

Rehabilitation

  • On May 6-31, there will be less customer appointments.

Counseling bureaus

  • On May 6-31, counseling bureaus will have less appointment times than usual, which is why appointments are primarily given to pregnant women, babies, and urgent cases. Post-natal visits will mainly take place as appointments at counseling bureaus.
  • Online appointment service will be closed on May 2-11. To make an appointment call the counseling bureau phone service, tel. 09 839 25900. In connection of adopting Apotti, online transaction will on May 12 transfer to Maisa www.maisa.fi.
  • At the moment, no appointment for toddlers can be made through online appointment service. To make an appointment call the counseling bureau phone service, tel. 09 839 25900. We will assess the need for appointment and give appointment on the basis of prioritized queueing.
  • Open counseling bureaus will have normal opening hours. Customers can go to any open counseling bureau.
  • Counseling bureau’s family coaching will be limited on May 6-August 11.

School and Student Health Care

  • On May 6-31, there will be less customer appointments at school and student health care.
  • School health care’s online appointment service is currently closed. Online transacting will transfer to Maisa www.maisa.fi after adoption of Apotti.
  • Student health care will have less appointments than usually. Online appointment service will be closed on May 2-11. With the launching of Apotti, online transacting will transfer, on May 12, to the new online Maisa transacting portal www.maisa.fi.
  • Summer Nurse will serve as usual on June 3-August 2 at Tikkurila’s youth multipurpose center Liitto. You can come within an advance appointment.