Client service model

The client service model helps us offer you services that suit your situation and are aimed to help you find employment. 

If you started your job search in May 2022 or later, employment services will contact you within five working days of the start of your job search. Together with a personal coach, you will draw up an employment plan, which will be updated approximately every three months. There will be an enhanced job search period every six months.

The new client service model guarantees a swift start to job search – the first job applications are sent soon after the job search begun. It also increases your opportunities to influence your own job search. In future, you can decide for yourself which job opportunities you want to apply for. The job opportunities you apply for must be ones you can reasonably expect to find employment in.

You have a job search obligation. The job search obligation means that jobseekers must apply for a certain number of jobs per month. The number of jobs they must apply for is recorded in their employment plan, which is customised for them with their personal coach. 

 

The new client service model supports your job search, and your personal coach helps you in matters related to finding employment. We will look at your situation together and assess your qualifications and chances of finding work. The core idea of the new service model is that you are not left alone in your job search. The aim is rapid employment.

You search for a job and we help you succeed in your search!

The job search process always begins by registering as a jobseeker online in the E-services. If you are unable to use the online service, you can register in person at the TE Office. If your mother tongue is not Finnish or Swedish, you can register as an unemployed jobseeker in person at the TE Office. You will need to bring your passport and residence permit. If you are an EU citizen, bring your EU citizen’s registration certificate. If you have online banking credentials, you can register as a jobseeker on the TE Office’s website.

You can continue your job search and wait for a call from the Vantaa and Kerava employment services. You will receive a call within five working days. During the call, we will take a preliminary look at your situation and discuss matters related to the unemployment benefit. We will also make an appointment for the initial interview. 

In the initial interview, you will draw up an employment plan together with a personal coach. In addition, a job search obligation will be set for you. The job search obligation means that jobseekers must apply for a certain number of jobs per month. The number of jobs they apply for is recorded in their employment plan, which is customised for them. 

You will have an additional job search discussion every two weeks or so to discuss the jobs you have applied for. In addition, your personal coach will give you tips on job hunting.

 

Your employment plan will be updated approximately every three months. If your unemployed continues for longer, your situation will be reviewed.

The model obliges people to search for work, but at the same time it is understood that things may take time. The job search obligation means that you must apply for a certain number of jobs per month. The number of jobs you must apply for is recorded in your employment plan, which you customise for yourself with your personal coach. The number of jobs you must apply for depends on, among other things, the number of jobs available and your occupational capacity. 

You can proceed with your job search independently and according to the employment plan prepared for you. Even if you do not get the job you apply for, your unemployment benefit will not decrease.

Many things count as applying for a job opportunity: sending job applications, submitting an open job application to a company that has not announced vacancies, and other direct contacts with employers related to job search.

The job opportunities you apply for must be ones you are qualified for. These are job opportunities that you would apply for anyway to find employment.

The model introduces less stringent waiting periods, i.e. periods for which daily allowance is not paid. In future, waiting periods will vary between 5 and 45 days instead of the previous 15 to 90 days. The model also introduces reminders to jobseekers, which make it easier for them to meet the jobseeker obligations. Jobseekers who repeatedly fail to follow their employment plan will receive more severe sanctions.