Service group: Customer support and assistance
This lists content related to customer service and assistance. The site may also contain other related content.
Processing of personal data in the context of accessibility monitoring of Vantaa’s online services
Processing of personal data in the accessibility monitoring of Vantaa's online services. In accordance with the EU General Data Protection Regulation, a person must be given information if his personal data is recorded in a personal register. Personal information includes, for example, name and
Neuvova Vantaa
Neuvova Vantaa is a multi-actor development project aiming to improve counseling to immigrants; it brings together actors providing low-threshold counseling and develops the city's multilingual counseling and communication.
Cultural environment
Vantaa City Museum hires two building researchers and one archaeologist. You can ask them questions concerning protection and management of the cultural environment, building heritage, and relics.
Reform of Vantaa’s feedback system and system for applying for grants
The aim is to introduce the new Vantaa feedback and grant application system by the end of 2022.
Acting on behalf of another person (proxy) in social and health services
You are entitled to act as a proxy in social and health services, if you have a power of attorney given by a sovereign person, supervision of interests ordered to take care of the personal matters of another person, confirmed guardianship authority, or guardianship of a minor child.
Electronic reservation of residential activity facilities
Residential activity facilities are reserved via the Timmi reservation system.
Vantaa Info general guidance
Vantaa Info centres offer general guidance and support regarding the services of the City of Vantaa and its partners. We serve at the service points and remotely by telephone, email and chat.
Vantaa Info
Vantaa Info provides general information and support regarding the services of the City of Vantaa and its partners.
Digital support
Digital support means support for the use of electronic services, online services and widely used applications.