Service group: Customer support and assistance
This lists content related to customer service and assistance. The site may also contain other related content.
Anyone can use the whistleblowing channel to report suspected misconduct concerning the City of Vantaa, Vantaan Tilapalvelut Vantti Oy, VTK Kiinteistöt Oy, Mercuria kauppaoppilaitos Oy or other smaller companies owned by the city. Vantaan Energia Oy and VAV Group have their own whistleblowing
Support in dealing with the services of the city and authorities in multiple languages - watch Vantaa multilingual guidance's presentation video!
Multilingual advisors are available at Vantaa Info Myyrmäki and Tikkurila and International House Helsinki.
The very first Welcome to Vantaa Event
The very first Welcome to Vantaa Event on 17.1.2023 at Tikkurila Library
Prepare for power outages – familiarise yourself with preparedness recommendations and follow announcements
If electricity consumption is higher than production, this can lead to short, power outages. The greatest risk of electricity shortages is in December–March.
Processing of personal data in the context of accessibility monitoring of Vantaa’s online services
Processing of personal data in the accessibility monitoring of Vantaa's online services. In accordance with the EU General Data Protection Regulation, a person must be given information if his personal data is recorded in a personal register. Personal information includes, for example, name and
Vantaa City Museum hires two building researchers and one archaeologist. You can ask them questions concerning protection and management of the cultural environment, building heritage, and relics.
Reform of Vantaa’s feedback system and system for applying for grants
The aim is to introduce the new Vantaa feedback and grant application system by the end of 2022.
Electronic reservation of residential activity facilities
Residential activity facilities are reserved via the Timmi reservation system.
Vantaa Info general guidance
Vantaa Info centres offer general guidance and support regarding the services of the City of Vantaa and its partners. We serve at the service points and remotely by telephone, email and chat.
Vantaa Info’s pricelist
Vantaa Info's service and product price list.