Immigrant Services is responsible for initial social and health services, service introduction, and customer/patient counseling of refugees and returnees moving to Vantaa. The customers include refugees, victims of human trafficking, returnees from the former Soviet Union, as well as initial assessment some other groups of immigrants (e.g., the sick, pregnant, elderly, etc.).
The 3 accessible parking spaces are located outdoors over 10 m from the entrance. The width of the parking spaces is less than 3.6 m.
The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
The route to the entrance is smooth and sufficiently wide and illuminated.
The main entrance
The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
The entrance has thresholds over 2 cm high.
In the facility
The customer service point is located on floor 2.
For moving around, there is a lift, which can hold a wheelchair; the door is heavy. The floor numbers in the lift can be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
The customer service point has directions to the different facilities.
The customer service point has thresholds over 2 cm high.
The doors in the customer service point stand out clearly. The glass doors have contrast markings.
The waiting room of the customer service point has no queue number system. The waiting room has chairs.