The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
The route to the entrance is smooth and sufficiently wide and illuminated.
The main entrance
The entrance is hard to perceive but illuminated
The doors connected to the entrance are hard to perceive. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door is heavy or otherwise hard to open.
In the facility
The customer service point is located on floor 2.
For moving around, there is a lift, which can hold a wheelchair; the door opens automatically. The floor numbers in the lift cannot be felt with fingers. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
The doors in the customer service point are hard to perceive.
The waiting room of the customer service point has no queue number system. The waiting room has chairs.
The customer service point has a toilet marked as accessible on floor 2. The door is too narrow.
