Concern about a child or teen

Child protection is responsible for securing children’s rights, as well as for supporting parents and other guardians in their upbringing tasks.

Filing a child protection notification

During office hours (Mon-Fri at 8:00-16:00)
By phone:
You can call Families with children and child protection’s on-call number 09 839 33337.
On Maisa:
You can file a child protection notification on the Maisa customer portal, without logging in, by clicking this link.
By e-mail:

Outside office hours (after 16:00 and on weekends)

You can file the notification by calling Social Emergency and Crisis Center, tel. 09 8392 4005.
In case of acute and life-threatening cases, call 112.

More information on child protection notification


ChildrenChild protectionChild protection duty