Information and service counseling

Opening hours of Vantaa health and social welfare service points during summer 2020

Changes in customer counseling for the disabled

The aim of the new model is to clarify customer processes, hasten handling of matters, and improve accessibility. We will work in teams that are jointly responsible for social work for the disabled.

Contacts to customer counseling for the disabled through counseling for the disabled on weekdays at 9-15, tel. 09 839 24682 and by email: vammaisneuvonta@vantaa.fi. Applications are to be mailed to: Vammaisten asiakasohjausyksikkö, PL 2712, 01030 Vantaan kaupunki.

You can also meet employees of customer counseling for the disabled at Vantaa Infos, no advance appointment required:

  • Wednesdays: at 13-15 Tikkurila, Dixi, Ratatie 11, 2nd floor
  • Fridays: at 13-15 Myyrmäki, Myyrmäkitalo, Paalutori 3

You will find more information about our services on the City of Vantaa website where we will also inform of various events or changes in our services.

Who is the service intended for?

The city's services for the disabled are meant for persons who, due to a disability or long-term illness, cannot find the services they need among basic municipal services. The aim of the services for the disabled is to ensure that disabled and chronically ill residents are given such targeted services that give them more equal preconditions for activities.

Vantaa arranges different kinds of services and financial assistance that will make it easier for the disabled to cope with life in and outside their homes.

Our services and assistance are based on assessment of need for services, the Act on Services for the Disabled, and the Act on the Intellectually Disabled. Services for the disabled are based on domestic guidelines.

A disabled person and an employee of Services for the Disabled will together compile a service plan for arranging the services. You apply for the services by filling in the application for services for the disabled.

How can I become a customer of Services for the Disabled

Customer relationship with Services for the Disabled begins when the customer contacts service counseling or submits an application for services for the disabled.

The customer and an employee of Services for the Disabled will together assess the customer's need for services, after which a service plan will be made together with the customer. If the customer wishes, his or her support persons can participate in compiling the plan.