Customer service - Land Use, Building and Environmental Department

One-stop planning and building services.

Land Use customer service premises have service points for Urban Planning, City Survey, Public Utility Services Centre, and Building Supervision. The aim of the reform is to offer residents as versatile and cost-effective expert one-stop service as possible.

The joint land use customer service handles issues related to planning, building permits, various street-area permits, real properties, maps, location data of underground pipelines, and city survey. There will be also exhibition space that will present, for instance, city zoning and plans.


Feedback on traffic, street maintenance and cleaning, street planning and building, as well as green areas primarily on feedback form.

Other feedback channels:

  • Street lighting malfunctions
  • Feedback to ELY Centres
  • Feedback to the Finnish Transport Agency
  • On-call street maintenance outside office hours: Keski-Uusimaa Rescue Department, tel. 09 8394 0000
  • Fault reports on state-maintained roads (e.g., Ring Road III, Hämeenlinnanväylä, Tuusulanväylä, Lahdentie and -väylä) to Tienkäyttäjän linja, tel. 0200 2100
  • Round-the-clock traffic-light fault reports, tel. 09 3103 7555
  • Feedback on the need for traffic supervision or questions about traffic legislation: