Accounting for children's individuality received the highest points in the early childhood education customer survey

As a general rule, residents in the metropolitan area are satisfied with the early childhood education services provided by municipalities. Guardians gave the best points to accounting for and raising children as individuals.

These are the results of the customer survey conducted by Helsinki, Espoo, Vantaa, and Kauniainen. The survey took place in October-November 2017, and it was targeted at guardians of children in municipal and private early childhood education and preschool education.

Important to the guardians is such everyday living in early childhood education and preschool education that promotes children's wellbeing. According to the survey, the guardians pay special attention to how smoothly dressing, eating and afternoon naps go. They also have expectations and needs as regards, among other things, gender-sensitive early childhood education, life-stance education, as well as accounting for growth and learning requirements.

Families are, in general, satisfied with the beginning of early childhood education and preschool education. It is important for the guardians to receive information on how their children’s start of early childhood education and preschool education goes. They wish for more compatible instructions for early childhood education, social work, and counseling bureau services.

Communication generated most criticism. The guardians also wish for a uniform, secure electronic communication channel through which they receive information related to their children. According to the guardians, they prefer to receive information on activities and events by email. They were also happy with the use of social media channels such as blogs and Facebook groups.

This was the fourth time the survey was conducted. Compared with the results of years 2014 and 2011, the overall averages of the subject areas have remained almost on the same level.

The survey was conducted online, and around 14 500 responses were received. The respondents could reply in Finnish, Swedish, English, Estonian, Russian or Somali. The customer survey gives guardians an opportunity to participate and influence the development of early childhood education and preschool education.

The results of the survey will be published on January 17, at the municipalities’ joint seminar at Vantaa City Hall, from 10:00 to 12:00. You can watch the seminar online at:
The cities’ own websites will show the regional and city-specific results of the customer survey.

Published: 17.1.2018 
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