Advice and guidance

Information about living in Vantaa

Do you find city services confusing, do you need help as regards e-Services? Don't worry, we will help you! We are happy to tell you about the city's services, language courses and leisure activities. You can call us, send us an email or come and visit, we will guide you to the right place!

If you’ve only recently moved to Finland and to Vantaa, you may be entitled to an initial assessment. The assessment will help you find suitable services and cope with everyday life in your new country.

Multilingual service counseling

Information about the city of Vantaa - In your own language!

Have you just recently moved to Finland? Do you need information about Vantaa's services in your own language? Would you like to know more about your new hometown? Our multilingual information point will assist you!

We offer you personal guidance in several languages on the following themes:
- integration into Vantaa, for example living, working, studying, hobbies and services for families with children
- immigration issues such as permits and registration
- assistance in filling in forms and communicating with the authorities

You can always come visit us for multilingual advice. Our counsellors will help you or direct you to the right service.

Counseling times and languages from January 20, 2022:

Vantaa info, Tikkurila (Ratatie 11, Dixi, 2nd floor):

in Finnish: Mon 8:45-16:30, Tue 8:45-16:30, Wed 8:45-16:30, Thu 12-17, Fri 8:30-12
in English: Tue 8:45-16:30, Wed 8:45-16:30
in Russian: Mon 8:45-16:30, Thu 12-17, Fri 8:30-17
in Arabic: Tue 8:45-16:30, Wed 8:45-16:30
in Dari: Mon 8:45-16:30, Thu 12-17, Fri 8:30-12
in Farsi: Mon 8:45-16:30, Thu 12-17, Fri 8:30-12

Vantaa info, Myyrmäki (Myyrmäki, Paalutori 3):

in Finnish: Mon 8:45-16:30, Tue 8:45-16:30, Wed 8:45-16:30, Thu 12-17, Fri 8:30-12
in English: Mon 8:45-16:30, Tue 8:45-16:30, Wed 8:45-16:30, Thu 12-17, Fri 8:30-12
in Estonian: Mon 8:45-16.30, Thu 12-17, Fri 8:30-12
in Russian: Mon 8:45-16:30, Tue 8:45-16:30, Wed 8:45-16:30, Thu 12-17, Fri 8:30-12
in Arabic: Mon 8:45-16:30, Thu 12-17, Fri 8:30-12
in Somali: Tue 8:45-16:30, Wed 8:45-16:30
In Dari: Tue 8:45-16:30, Wed 8:45-16:30
in Farsi: Tue 8:45-16:30, Wed 8:45-16:30

Free-of-charge legal counseling

Free-of-charge legal counseling is provided at the Myyrmäki House once a month. Advance enrollments to the janitor of the Myyrmäki House, tel. 0400 438 521. Advance appointment is required.

Times and places for counseling can be found in the Finnish Bar Association's event calendar.

Be sure to come only if you are fully healthy. Wear a mask. Remember to keep a sufficient safety distance during the counseling.

Help with information search and e-Services

Do you need help when you are looking for information on the city's or other authorities’ websites? Would you like to get some help with the city’s or our partners’ e-Services? Come to Vantaa Info, we will help you in Finnish and English.

Tourist information and leisure tips

Are you looking for brochures, maps, information on events or attractions? Tourist information serves you at Myyrmäki (Myyrmäkitalo, Paalutori 3) and Tikkurila (Dixi, Ratatie 11, 2nd floor) Vantaa Infos.

We will give you lots of information on Vantaa's and its neighbors' attractions and events, and we have brochures on cultural activities, sports and hobbies. Likewise, we will tell you about organizations operating in Vantaa as well as about forms of volunteer activities.

Counseling for seniors and senior’s information corner

Do you have any questions for Senior Clinic? Come and talk with an elderly work professional about your situation or about the situation of someone you care about.

Counceling at Tikkurila and Myyrmäki Vantaa Info is on a break until January 31, 2022.

Senior’s information corner at Tikkurila and Myyrmäki has topical brochures on leisure activities and city services, as well as on organizations and businesses offering social services.

Digital support

Vantaa Infos provide digital support. Vantaa Infos’ digital support entails support for using the City of Vantaa’s electronic transacting and e-services. We will also refer you to the services provided by the city’s partners such as HSL’s (Helsinki Region Transport) and Kela's (The Social Insurance Institution of Finland) e-services.

Digital support will not take a stand on the contents of online transacting; when required, you will get help from an expert. We will find the contact data and the suitable contacting channel on your behalf, when required. We apply the ethical instructions for digital support to our counseling service.

Digital support is available at Myyrmäki and Tikkurila Vantaa Infos, as well as over the phone and by email. Our premises in Myyrmäki and Tikkurila have a client printer and scanner, and we will instruct you in using them.

In all digital support situations, we demand that both the instructor and the client wear a face mask. If you cannot wear a face mask, we will do our best to instruct you from farther away.

Counseling by the customer guidance unit for the disabled

Counceling at Tikkurila and Myyrmäki Vantaa Info is on a break until January 31, 2022.

An expert from the customer guidance unit for the disabled counsels and gives tips on how to use Vantaa's services for the disabled.

Information for entrepreneurs

Are you interested in becoming an entrepreneur or are you just looking for general information about entrepreneurship? Myyrmäki (The Myyrmäki House, Paalutori 3,1st floor) and Tikkurila (Dixi, Ratatie 11, 2nd floor) Vantaa Infos offer general information about entrepreneurship. In addition, we will refer you to an expert, when required. You can also call our phone service, tel. 09 839 20 000, on weekdays from 8:00 to 16:00.