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Vantaa Info

Vantaa Info provides general information and support regarding the services of the City of Vantaa and its partners.

Introduction

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Customer support and assistanceInformation and administrative services
We offer general guidance and support regarding the services of the City of Vantaa and its partners. The centres also help you use the electronic services offered by the city and its partners.

These partners are HSL, Digital and Population Data Services Agency, Kela, TE services, the Police's permit services, Tax Administration and NetTicket.

Vantaa Info centres are located in Korso, Myyrmäki and Tikkurila. We serve at the service points and remotely by telephone, email and chat.

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Vantaa Info uses various service channels

Vantaa Info listens to your needs, provides guidance and helps you find the best service for you. We will direct you to an expert, if necessary. For general advice on the services of the City of Vantaa, please call 09 83911 or use the chat service. 

All telephone lines are open on Mon–Tue 8:00–15:30, Wed 8:00–14:00, Thu–Fri 8:00–15:30, unless otherwise mentioned. The chat in the upper right corner of the page serves on Mon–Tue 9:00–15:00, Wed 9:00–14:00 and Thu–Fri 9:00–15:00. You can also reach us by email at vantaa-info@vantaa.fi. 

The parking supervision customer service points are located at the Vantaa Info centres in Tikkurila and Myyrmäki. At a Vantaa Info centre, you can pay parking control fees, such as vehicle removal fees and parking tickets. Tel. 09 8392 4191 (Mon–Fri 10:00–14:00). 

We can assist you in the search for early childhood education and basic education services. For example, we can help you enrol your children at school and to sign them up for afternoon and club activities. You can also pick up your child’s student travel card at a Vantaa Info centre. General guidance in early childhood education matters, tel. 09 8392 9481. 

Vantaa Info provides general guidance on urban environment services. You can find up-to-date town plans at the Vantaa Info centre near you. Urban environment customer service, tel. 09 8392 2242 (Mon, Tue, Thu 8:45–15:00, Wed 8:45–14:00, Fri 8:15–15:00). 

Business Vantaa general entrepreneur counselling, tel. 09 839 20 000. 

Versatile city services and facilities for rent

Vantaa Info offers you a variety of goods and seasonal products, including fishing and crayfishing licenses and golf tickets, listed on the Vantaa Info price list. At Vantaa Info centres, you can pay invoices sent by the City of Vantaa and send post to the City of Vantaa.

Various events, briefings and exhibitions are organised at Vantaa Info centres. The facilities of the Vantaa Info centres in Myyrmäki and Tikkurila can be booked for evening and weekend use via the Timmi reservation system. In addition to the public facilities, you can reserve an exhibition wall for your use at the Vantaa Info centres in Myyrmäki and Tikkurila. For more information, please visit Vantaa Info service points’ own pages. 

Digital support and in-person assistance

Get digital support at Vantaa Info centres. Vantaa Info centres offer digital support in the use of the electronic services of the City of Vantaa. You will be directed to the electronic services of the City of Vantaa’s partners, such as HSL and Kela. 

Digital support does not concern the content of electronic services. If you have any questions about the content of electronic services, you can contact the relevant expert. We will find their contact details and the best communication channel for you, if necessary. Our guidance services follow the ethical guidelines for digital support. 

Digital support is provided at the Vantaa Info centres in Myyrmäki and Tikkurila as well as by telephone and email. 

The Vantaa Info centres in Tikkurila and Myyrmäki have computers, a printer and a scanner which you can use to take care of official matters. You can request copies of documents from the staff. 

Prints and copies cost EUR 0.40 per sheet. The print limit is 20 sheets. Prints and copies related to official matters (e.g. Kela, police, state and city forms) are free of charge. 

The Cloud Agents (Pilviagentit) of the City of Vantaa, coordinators of the senior information services of Vantaa and Kerava Welfare County, and the Neuvova Vantaa project’s multilingual information centre visit Vantaa Info centres regularly to give guidance on various topics. You can attend these guidance sessions without an appointment and free of charge. 

The Cloud Agents of the City of Vantaa will guide you through the use of digital devices and electronic services at the Vantaa Info centres in Myyrmäki and Tikkurila.

A senior information services (link opens to a page in Finnish) expert of Vantaa and Kerava Welfare County provides information and guidance on open activities for seniors as well as services for seniors and their near relatives. 

The coordinators of Vantaa multilingual guidance provide personal guidance on the services of the City of Vantaa and other authorities at the Vantaa Info centres in Myyrmäki and Tikkurila. You can ask for advice on e.g. immigration, housing, in matters related to daycare and everyday life.

Check the event calendar for upcoming guidance hours: 

Vantaa Info Myyrmäki guidance hours  
Vantaa Info Tikkurila guidance hours 

Vantaa Info partners

Vantaa Info cooperates with the Digital and Population Data Services Agency, HSL, Kela, TE services, NetTicket, the Police’s permit services and the Finnish Tax Administration. You can print out and post official forms at Vantaa Info centres. You can also pick up your HSL travel card and tickets for NetTicket events at Vantaa Info centres. Learn more about our services below.

You can get the Digital and Population Data Services Agency's (DVV) forms at Vantaa Info. We will also instruct you in DVV's services and digital channels. We will send filled-in forms and other mail left with us further to the Digital and Population Data Services Agency. You must contact DVV directly if you need a civil status document or other excerpts ordered from DVV's systems. You can use our customer computers, scanner, and printer for transacting with the authorities.

Vantaa Info will refer you to Vantaa and Kerava wellbeing services county's services and digital channels. You can pay Vantaa and Kerava wellbeing services county's bills and download HSL card with the promissory note granted by the wellbeing services county at Vantaa Info. We will also provide you with the required forms and send filled-in forms and other mail left with us further to the wellbeing services county. You can use our customer computers, scanner, and printer for transacting with the authorities.

You can get HSL travel cards at Vantaa Info, download season or value on the card, as well as update your discount group, name and address changes. We will help you in case of problems, for instance, if you have lost your travel card or if it does not work. We will also inform you about HSL's services and routes. You can pay with the most common charge cards or in cash. You cannot download your HSL card with ePass in our service points.

You can get the Kela’s forms at Vantaa Info. We will also instruct you in Kela’s services and digital channels. We will send filled-in forms and other mail left with us further to Kela. You can use our customer computers, scanner, and printer for transacting with the authorities.

You will find all the forms you need at Vantaa Info, and you can use online services with our customer terminals. We will send filled-in forms and other mail left with us further to the TE services.

You can buy and collect tickets arranged by NetTicket at Vantaa Info.

Vantaa Info provides online transacting instruction related to license services, as well as counseling on appointment making. You can use our customer computers, scanner, and printer for transacting with the authorities. Vantaa Info will not accept lost and found items. The police is in charge of receiving and storing lost and found items. Forwarding documents from Vantaa Info is, unfortunately, not possible.

You can get the Tax Administration's forms at Vantaa Info. We will also instruct you in the Tax Administration's services and digital channels. You can use our customer computers, scanner, and printer for transacting with the authorities. Forwarding documents from Vantaa Info is, unfortunately, not possible.

Vantaa Info information services

Tourist information

Service

Need brochures and maps or information about events and attractions in Vantaa? Vantaa Info Myyrmäki and Vantaa Info Tikkurila provide tourist information.

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Leisure and well-being

This page offers information on recreational and physical activities, culture, and youth and communal activities in Vantaa.

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Other services

Registry

You can leave documents addressed to the City of Vantaa at the Vantaa Info centres in Tikkurila, Myyrmäki and Korso.

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City card

Cards for paying for school snacks can be picked up at Vantaa Info centres.

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Sports card 70+

Vantaa residents aged 70 can pick up their sports card at a Vantaa Info centre. The card provides free access to the city's swimming pools and gym on weekdays.

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Vantaa Info’s pricelist Price list for Vantaa Info's products and services.

Events

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Keywords

Vantaa-infoCounselling

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Advice

Vantaa Info general guidance

Vantaa Info centres offer general guidance and support regarding the services of the City of Vantaa and its partners. We serve at the service points and remotely by telephone, email and chat.

Service channels

TPR channel type

Email
Email
vantaa-info@vantaa.fi

TPR channel type

Chat

Availabilities

  • Open Mon-Tue, Thu-Fri 09-15
  • Open Wed 09-14
  • Closed Sat-Sun

TPR channel type

Phone

Availabilities

  • Open Mon-Tue, Thu-Fri 08-15:30
  • Open Wed 08-14
  • Closed Sat-Sun
+358 9 83911 (toll free)

Units

Service has 4 units in total

Myyrmäkitalo on monitoimitalo.

More information about Myyrmäkitalo
Address

Paalutori 3
01600Vantaa
Finland

+358 9 839 11 (pvm/mpm)

Vantaa Info in Korso is a service point of the City of Vantaa. Vantaa Info offers advice about the services of the City and its partners.

More information about Vantaa Info, Korso
Address

Urpiaisentie 14
01450Vantaa
Finland

+358 9 839 11 (local network charge/mobile call charge)

Vantaa Info in Myyrmäki is a service point of the City of Vantaa. Vantaa Info offers advice about the services of the City and its partners.

More information about Vantaa Info, Myyrmäki
Address

Paalutori 3
01600Vantaa
Finland

+358 9 839 11 (local network charge/mobile call charge)

Vantaa Info in Tikkurila is a service point of the City of Vantaa. Vantaa Info offers advice about the services of the City and its partners.

More information about Vantaa Info, Tikkurila
Address

Ratatie 11A, 2. floor (Dixi)
01300Vantaa
Finland

+358 9 839 11 (local network charge/mobile call charge)
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Info

Vantaa Info offers general service counseling related to the City of Vantaa. Vantaa Info's service points are located in Korso, Myyrmäki and Tikkurila.

Tel. +358 9 83911 

The registry
P.O. Box 1100
01030 Vantaan kaupunki

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