Vantaa Info

Get digital support at Vantaa Info centres. Vantaa Info centres offer digital support in the use of the electronic services of the City of Vantaa. You will be directed to the electronic services of the City of Vantaa’s partners, such as HSL and Kela. 

Digital support does not concern the content of electronic services. If you have any questions about the content of electronic services, you can contact the relevant expert. We will find their contact details and the best communication channel for you, if necessary. Our guidance services follow the ethical guidelines for digital support. 

Digital support is provided at the Vantaa Info centres in Myyrmäki and Tikkurila as well as by telephone and email. 

The Vantaa Info centres in Tikkurila and Myyrmäki have computers, a printer and a scanner which you can use to take care of official matters. You can request copies of documents from the staff. 

Prints and copies cost EUR 0.40 per sheet. The print limit is 20 sheets. Prints and copies related to official matters (e.g. Kela, police, state and city forms) are free of charge. 

The Cloud Agents (Pilviagentit) of the City of Vantaa, coordinators of the senior information services of Vantaa and Kerava Welfare County, and the Neuvova Vantaa project’s multilingual information centre visit Vantaa Info centres regularly to give guidance on various topics. You can attend these guidance sessions without an appointment and free of charge. 

The Cloud Agents of the City of Vantaa will guide you through the use of digital devices and electronic services at the Vantaa Info centres in Myyrmäki and Tikkurila.

A senior information services (link opens to a page in Finnish) expert of Vantaa and Kerava Welfare County provides information and guidance on open activities for seniors as well as services for seniors and their near relatives. 

The coordinators of Vantaa multilingual guidance provide personal guidance on the services of the City of Vantaa and other authorities at the Vantaa Info centres in Myyrmäki and Tikkurila. You can ask for advice on e.g. immigration, housing, in matters related to daycare and everyday life.

Check the event calendar for upcoming guidance hours: 

Vantaa Info Myyrmäki guidance hours  
Vantaa Info Tikkurila guidance hours 

You can get the Digital and Population Data Services Agency's (DVV) forms at Vantaa Info. We will also instruct you in DVV's services and digital channels. We will send filled-in forms and other mail left with us further to the Digital and Population Data Services Agency. You must contact DVV directly if you need a civil status document or other excerpts ordered from DVV's systems. You can use our customer computers, scanner, and printer for transacting with the authorities.

Vantaa Info will refer you to Vantaa and Kerava wellbeing services county's services and digital channels. You can pay Vantaa and Kerava wellbeing services county's bills and download HSL card with the promissory note granted by the wellbeing services county at Vantaa Info. We will also provide you with the required forms and send filled-in forms and other mail left with us further to the wellbeing services county. You can use our customer computers, scanner, and printer for transacting with the authorities.

You can get HSL travel cards at Vantaa Info, download season or value on the card, as well as update your discount group, name and address changes. We will help you in case of problems, for instance, if you have lost your travel card or if it does not work. We will also inform you about HSL's services and routes. You can pay with the most common charge cards or in cash. You cannot download your HSL card with ePass in our service points.

You can get the Kela’s forms at Vantaa Info. We will also instruct you in Kela’s services and digital channels. We will send filled-in forms and other mail left with us further to Kela. You can use our customer computers, scanner, and printer for transacting with the authorities.

You will find all the forms you need at Vantaa Info, and you can use online services with our customer terminals. We will send filled-in forms and other mail left with us further to the TE services.

You can buy and collect tickets arranged by NetTicket at Vantaa Info.

Vantaa Info provides online transacting instruction related to license services, as well as counseling on appointment making. You can use our customer computers, scanner, and printer for transacting with the authorities. Vantaa Info will not accept lost and found items. The police is in charge of receiving and storing lost and found items. Forwarding documents from Vantaa Info is, unfortunately, not possible.

You can get the Tax Administration's forms at Vantaa Info. We will also instruct you in the Tax Administration's services and digital channels. You can use our customer computers, scanner, and printer for transacting with the authorities. Forwarding documents from Vantaa Info is, unfortunately, not possible.