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Vantaa Multilingual Guidance

Multilingual guidance helps and advises you in matters related to services provided by the city, organizations, and public authorities.
  • Multilingual guidance services (service points and phone) will be closed on 11 February 2026 due to a staff development day.

Introduction

Myyrmäki major region Tikkurila major region Customer support & assistance
Multilingual guidance guides and advises non-native speakers on everyday matters. The counseling service provides information about the Finnish service system, i.e., what kind of services there are in Finland and how these work. The counseling service is free of charge.

The guidance service is meant for all multilingual Vantaa residents. It is especially meant for all people that are in the initial stage of their integration, those that have only recently moved to Finland. You can come to couns…eling regardless of your own background, the reason for the move, or how long you have lived in Finland.

We provide counseling on, for example, the following matters:
- job-seeking and studying
- official services and understanding decisions
- filling out forms
- electronic services (digital services)
- moving to Vantaa and living in Vantaa
- hobbies and leisure time.

We serve in Myyrmäki, Tikkurila, over the phone, and by email. Check our service times on the Vantaa.fi website.

Our experts serve without an appointment in Finnish, Swedish, and English. Other service languages used by the experts (Estonian, Russian, Somali, Dari, Farsi, Albanian, Ukrainian, Italian, and Arabic) are available in varying degrees and by appointment. We can always provide telephone interpretation, too.

The aim of multilingual guidanve is to promote the integration of non-native speakers of Vantaa and to provide them with equal access to services and information. We support, advise, and guide independent transacting.

Contact information and service hours of multilingual guidance as of January 7, 2026

Multilingual guidance serves in Myyrmäki, Tikkurila, over the phone, and by email. 

Multilingual guidance without appointment

  • Myyrmäki Vantaa Info (address: Paalutori 3, Vantaa):
    Monday at 9:00-15:00
    Wednesday at 9:00-15:00
    Friday at 10:00-15:00
     
  • Tikkurila (address: Vernissakatu 1, 4th floor):
    Monday at 9:00-15:00
    Wednesday at 9:00-15:00
    Friday at 10:00-15:00

The experts serve in Finnish, Swedish, and English. 
Other service languages are available to varying degrees. 
We can always provide telephone interpretation, too.

Guidance by appointment

  • Myyrmäki Vantaa Info (address: Paalutori 3, Vantaa):
    Tuesday at 9:00–15:00 and Thursday at 12:00-17:00
     
  • Tikkurila (address: Vernissakatu 1, 4th floor):
    Tuesday at 9:00–15:00 and Thursday at 11:00-15:00

The experts will serve by appointment in the following languages: Finnish, Swedish, English, Estonian, Russian, Somali, Dari, Farsi, Albanian, Ukrainian, Italian, and Arabic. When required, we will use an interpreter.

You can make an appointment:

  • By visiting us on Monday, Wednesday, or Friday
  • By calling 09 839 50930 (Mon-Wed at 9:00-15:30, Thurs 12:00-15:30, Fri 10:00-15:30)
  • By sending an appointment request by email to: monikielinen.neuvonta@vantaa.fi
    • Remember to give us your phone number, so that we can contact you.

Phone and email

  • Phone: 09 839 50930 (Mon-Wed at 9:00-15:30, Thurs 12:00-15:30, Fri 10:00-15:30)
  • Email: monikielinen.neuvonta@vantaa.fi
Counselling Integration Multilingualism Vantaa-info Immigration Multiculturalism Employment

Units

Service has 1 units in total