Vantaa Info
Introduction
You can contact Vantaa-info by telephone, chat or email or visit the service points located in Tikkurila, Myyrmäki and Korso.
Call, chat, send email or visit the service points
You can reach Vantaa Info by phone, chat and email or at service points. The service points are located in Tikkurila, Myyrmäki, and Korso.
Contact Vantaa Info in the way that suits you best!
- Tel. +358 9 83 911. The line is open Mon-Wed and Fri 8-15:30, Thu 12-16:30. On Thursdays, at 8:00 - 12:00, you can leave a call-back request, if you wish. We will call you back the same day.
- You can find the chat on the bottom right corner of this web page during its opening hours
- See opening hours of phone and chat service also here: opening hours.
Tikkurila and Myyrmäki Vantaa Infos apply summertime opening hours from June 2 to August 10, 2025. Opening hours and contact information of Vantaa Info service points:
Email: vantaa-info@vantaa.fi
Vantaa Info is a discrimination-free zone
I will commit myself to the following principles when I transact at Vantaa Info:
- I will behave appropriately and respectfully
- I will not bully
- I will not make assumptions about others
- I will intervene in harassment and notify the personnel about it
- I will ask for forgiveness if I act inappropriately
- I will ask for help when I need it
Answer Vantaa Info´s customer satisfaction survey or give us feedback
Did you visit one of Vantaa Info's service points in Tikkurila, Myyrmäki or Korso? Take a moment to answer a short customer satisfaction survey and tell us how your visit went. If you wish, after filling out the survey you can enroll for a chance to win a Vantaa-themed prize. You will find the survey here.
When you call us, you will receive a text message after your call. The text message has a link to a short feedback survey. You will receive the message immediately after the call, and it is sent by "VantaaInfo". Thank you for answering our survey! It will help us to develop our services.
You can also send feedback on all Vantaa Info’s services through the city’s feedback channel.
Support for the use of online services
Vantaa Info helps you use the online services of the city and other public authorities. You can ask for help if you need to, for instance, submit an early childhood education application or attach a document to your digital application. The menus below list the services about which Vantaa Info will advise you.
For your security, Vantaa Info employees will not give an opinion on the content of online services, such as tell you what to write on an application. If you need help from an expert, Vantaa Info will advise you who to contact.Vantaa Info can also help you find a digital support provider that suits your needs, for example if you need help with using your own digital device.
At Vantaa Info service points in Myyrmäki and Tikkurila you can use a computer, a printer, and a scanner for a short period to take care of official matters. If needed, the staff can help you use these devices.
Printouts and photocopies related to taking care of matters with authorities (for example, documents for Kela “The Social Insurance Institution of Finland,” the Police, and the city) are free of charge. Other printouts and photocopies are subject to a charge. Browse the pricelist here: pricelist. The prints are always black and white.
Vantaa Info gives guidance about city services
Vantaa Info gives general guidance about the services provided by the city and digital support for using online services. At Vantaa Info service points, you can take care of matters requiring a personal visit, such as applying for a Sporttikortti (“Sports card”) or a schoolchild’s travel card, as well as submit documents addressed to the registry office of Vantaa. Read more detailed information about the services below.
Guidance on other public services
Vantaa Info gives general guidance about the services of certain public authorities as well as support for using the online services of these authorities. Vantaa Info employees will not give an opinion on the content of e-services, such as tell you what to write on an application. If you need expert help, Vantaa Info will advise you who to contact.
At Vantaa-info service points, you can use a computer, a printer, and a scanner for a short time to take care of official matters. If needed, the staff can help you use these devices.
The matters with which Vantaa-info will help you are listed below.
Digital support and multilingual guidance at Vantaa Info
Vantaa Info regularly arranges free-of-charge guidance and information sessions focused on various subjects. You do not have to enroll in these sessions in advance. You can check the schedule on Vantaa Event Calendar. Read more detailed information about the sessions below.
Events
tapahtumat.vantaa.fiYou will find Vantaa-info's guidance, exhibitions, and other events on the Event Calendar.
Premises and exhibition walls for rent
You can rent the premises of Myyrmäki and Tikkurila Vantaa Infos for events and meetings taking place in the evening and over the weekend. The premises are reserved through the Timmi reservation system.
You can also rent the exhibition walls of Myyrmäki and Tikkurila Vantaa Infos for your own use. Ask more about the walls and about reserving them by email: vantaa-info@vantaa.fi.
You will find more information about the premises and about reserving them on the service points’ own websites. The use of Vantaa Infos' premises are subject to the City of Vantaa’s terms of leisure use.
Errandservices
Vantaa Info general guidance
Vantaa Info centres offer general guidance and support regarding the services of the City of Vantaa and its partners. We serve at the service points and remotely by telephone, email and chat.
Service channels
City of Vantaa Feedback service
You can use the online feedback service to give feedback on the services and activities of the city. Your feedback will be used in the development of the city.