Health centers' phone service is busy

At the moment:

  • we can only answer urgent calls. If you need non-urgent care please contact us later.
  • the phone service is most congested on Mondays and early mornings. If your matter is not urgent, we ask you to avoid calling in the early morning.
  • you can't make an appointment to a nurse through online service Maisa

We regret the situation.

Flu vaccinations at Vantaa health services in 2020-2021

This year vaccinations are given by appointment only.

The influenza vaccination appointment number is congested, and there may be delays in the call-back service.

We sorry about the inconvenience.

Think you may have the coronavirus?

If you have only mild symptoms, you can make an appointment for the test yourself. You will find more information on the service in the notification. Now the Coronabot service has been updated with the feature to book an appointment on behalf of someone else. A parent can book an appointment for their dependant under 16 years of age. If you wish to make an appointment with somebody else, please contact Vantaa health centers’ phone service.

Health Centers

Coronavirus symptoms

If you think you need professional help, submit an online assessment of your symptoms.

All health center services by appointment
as of April 1

Because of the coronavirus pandemic, you can only transact at the health center by appointment as of April 1, 2020. In both urgent and non-urgent cases, call 09 839 50 000. The call-back request is available at 8:00-12:00.

Non-urgent cases during the coronavirus pandemic

Urgent cases during the coronavirus pandemic

  • Call 09 839 50 000 on weekdays at 8:00-16:00. Read calling instructions.
  • Emergency service and health counseling outside office hours: Medical Helpline, tel. 116 117.

Coronavirus helpline opening hours change as of October 20, 2020

Health centers’ phone service: 09 839 50 000/coronavirus helpline

As of October 20, 2020, health centers’ coronavirus helpline serves people with symptoms compatible with coronavirus infection on Mon-Fri at 8:00-18:00 and on Sat-Sun from 9:00 to 18:00.

You can also leave a call-back request when calling the coronavirus helpline. In the phone service, a nurse will assess your situation and, when required, make you a referral to a coronavirus test or an appointment with a doctor at the epidemic health center.

On weekends, the health centers’ phone service will only handle issues related to assessing the symptoms of suspected coronavirus infection.

Martinlaakso health center is now coronavirus health center

  • Martinlaakso health center treats patients suffering from respiratory symptoms.
  • If you cannot cope with home care instructions, call 09 839 50 000 (Mon-Fri at 8:00-16:00).
  • Your need for care will be assessed over the phone and, when required, you will be given an appointment with a doctor.
  • You can also describe your symptoms online, and you will be given instructions how to act.
  • If you normally transact at Martinlaakso health center, you can now use the services of other health centers. Call 09 839 50 000.

Coronavirus Helpline for all Vantaa residents

Phone counseling, tel. 09 8395 0070, weekdays at 8:00-15.30.

Call the number, if

  • you are concerned about how the coronavirus will affect your everyday life
  • you think you may have been exposed to the virus
  • you think you may have contracted the virus based on your symptoms

Informing of the coronavirus test results and canceling the sampling appointment

If you have taken a coronavirus test, please wait for the health care service to contact you about the test results. If your test result is negative, you will be informed about it by text message. If the result is positive, we will call you.

If you have taken the coronavirus test somewhere else and want to cancel your sampling appointment, send a text message to 040 574 4555. Please note that even if your symptoms have lessened, it is good to go and have the test.

Other transacting at health centers

  • You cannot make an appointment with a nurse or public-health nurse, family planning nurses, and children’s acute doctors through Maisa. (You can make an appointment with a psychiatric nurse through Maisa.)
  • We are increasing online transacting in our services

HUSLAB serves on the basis of appointments as of March 30

  • Make an appointment online: HUSLAB or call 09 471 86800 (Mon-Fri: 7:30–15:30).
  • Come to the laboratory only shortly before your appointment.
  • If at all possible, come alone without anybody accompanying you.
  • Queue numbers are still applied to emergency care patients and returning of samples.
  • These changes are made in order to ensure your safety

Frequently asked questions about coronavirus

THL's page contains questions and answers about the novel coronavirus. We are monitoring the situation and updating our answers to these questions as and when needed.

You can choose which day clinic to go to

Did you fall ill suddenly? Patients with no personal doctor can freely choose the day clinic where they want to go to among all the health centers in Vantaa.

In non-urgent cases, go to your own health center.

If you have a personal doctor, always go to your own health center (also in urgent cases).

If you are not a resident of Vantaa but have chosen a Vantaa health center and notified this in writing, continue to use only this original health center of your choice also in the future.

Health centers’ appointment number 09 839 50 000 will serve customers in all health-related matters from 8 to 16 on weekdays.

Health centers provide you with urgent medical care during office hours. In urgent cases, please contact your health center preferably early in the morning.

Health centers also provide non-urgent health care by doctors, nurses and public-health nurses. In non-urgent cases, go to your own health center.

In addition, health centers have various services by referral such as depression, substance-abuse and diabetes nurses' appointments, rehabilitation and therapy services, as well as birth control and family-planning counseling bureau. Furthermore, health centers provide hearing tests and sight tests, vaccinations, as well as medical supplies and technical aids.

If you need urgent health care outside office hours, or in case of acute and severe illnesses around the clock, contact Peijas Hospital, Sairaalakatu 1, 01400 Vantaa, tel. 116 117.

In case of an emergency, call the Emergency Response Centre on 112.

Transacting by the deaf and the hearing impaired

Deaf and hearing-impaired Vantaa residents can make or cancel appointments by text messages. When making an appointment, a nurse may text questions clarifying the customer's situation.

• Write your full name, identity number and reason for the appointment in the text message. Send the text message to phone number 040 574 4555.