Service group: Customer support & assistance
This lists content related to customer service and assistance. The site may also contain other related content.
Impact of the strike on Vantaaʼs services
Political strikes by several trade unions will affect services in the City of Vantaa in January-February 2024. SuPer and Tehy have announced strikes from 13.2.-14.2. in protest against the government's actions. At that time, most of Vantaa's day-care centres will be closed and pre-school education
A service fee is charged for travel card top-ups as of 8 June 2023
HSL will introduce a new service fee at the beginning of June. The service fee will apply to service point customers who have the option of topping up their HSL card or updating their customer group online or by using self-service tools, such as a self-service machine or the HSL app.
Changes in Vantaa's multilingual guidance June 5 onwards
Vantaa multilingual guidance is only available in Tikkurila Vantaa Info and partially remotely from 5 June to 28 July, 2023.
Support in dealing with the services of the city and authorities in multiple languages - watch Vantaa multilingual guidance's presentation video!
Multilingual advisors are available at Vantaa Info Myyrmäki and Tikkurila and International House Helsinki.
The very first Welcome to Vantaa Event
The very first Welcome to Vantaa Event on 17.1.2023 at Tikkurila Library
Processing of personal data in the whistleblowing channel
In accordance with the EU General Data Protection Regulation, a person must be given information if his personal data is recorded in a personal register. Personal information includes, for example, name and address information. The registered person must also be informed about the purpose of
Whistleblowing channel
Anyone can use the whistleblowing channel to report suspected misconduct concerning the City of Vantaa, Vantaan Tilapalvelut Vantti Oy, VTK Kiinteistöt Oy, Mercuria kauppaoppilaitos Oy or other smaller companies owned by the city. Vantaan Energia Oy and VAV Group have their own whistleblowing
Give feedback
Share your feedback with the City of Vantaa. You can give feedback on the city's services, actions and decision-making.
Prepare for power outages – familiarise yourself with preparedness recommendations and follow announcements
If electricity consumption is higher than production, this can lead to short, power outages. The greatest risk of electricity shortages is in December–March.
Processing of personal data in the context of accessibility monitoring of Vantaa’s online services
Processing of personal data in the accessibility monitoring of Vantaa's online services. In accordance with the EU General Data Protection Regulation, a person must be given information if his personal data is recorded in a personal register. Personal information includes, for example, name and