Service group: Customer support & assistance
This lists content related to customer service and assistance. The site may also contain other related content.
VaSa service
You can fill in the application for early childhood education electronically in the VaSa service. Log in the VaSa service through Suomi.fi identification with the help of online banking identifiers, mobile ID or certificate card. Inquiries about using the VaSa service, for example, in case you
Early childhood education service counsellors
Vantaa also has several early childhood education service counsellors ("palveluohjaaja" in Finnish). A service counsellor presents the various early childhood education options for families and helps them apply for a place in early childhood education.
Vantaa Info general guidance
Vantaa Info centres offer general guidance and support regarding the services of the City of Vantaa and its partners. We serve at the service points and remotely by telephone, email and chat.
Electronic reservation of residential activity facilities
Residential activity facilities are reserved via the Timmi reservation system.
Employment services advisory
At the employment services counselling, you can get guidance on job searching and studying.
Encounters at Vantaa’s multilingual guidance service
Let’s learn about Vantaa Multilingual Guidance together through customer experiences!
Impact of the strike on Vantaaʼs services
Political strikes by several trade unions will affect services in the City of Vantaa in January-February 2024. SuPer and Tehy have announced strikes from 13.2.-14.2. in protest against the government's actions. At that time, most of Vantaa's day-care centres will be closed and pre-school education
Give feedback
Share your feedback with the City of Vantaa. You can give feedback on the city's services, actions and decision-making.
A service fee is charged for travel card top-ups as of 8 June 2023
HSL will introduce a new service fee at the beginning of June. The service fee will apply to service point customers who have the option of topping up their HSL card or updating their customer group online or by using self-service tools, such as a self-service machine or the HSL app.
Changes in Vantaa's multilingual guidance June 5 onwards
Vantaa multilingual guidance is only available in Tikkurila Vantaa Info and partially remotely from 5 June to 28 July, 2023.