Personal support for finding employment – also for immigrants

Employment services in Vantaa and Kerava have also implemented a new customer service model. With the new model, the rights and obligations of unemployed jobseekers changed. The purpose of the change is to offer faster and more intensive support for finding employment from the very first days of unemployment.

− The goal is to help and support jobseekers. The jobseeker is offered more personal services which are tailored to the jobseeker’s exact situation. No one needs to remain alone and wonder how to get started, says Customer Manager Suvi Lindén from employment services.

Coaching and support

With the new customer service model, the jobseeker is met more often. For new clients this means that a coach contacts the client within five business days of when the person started to look for work. The coach and client will draft a plan which will be updated every three months. In addition, an intensive jobseeking period will be organised every six months.

There are also coaches specialised in serving immigrants and foreign-language clients. The new model also supports immigrants to apply for jobs from the very beginning. It is good to keep in mind that the situation of those who have moved to Finland can vary a lot and some are able to find a job quickly.

The Vantaa and Kerava employment services have prepared the customer service model during the spring. All customer groups’ individual needs were taken into account during the preparing.

Discussions and one-on-one meetings

− As we were preparing the model, we acknowledged that immigrants and foreign-language clients may have distinct needs as they start looking for a job. The goal is that each client will have a service that promotes their individual employment, Lindén explains.

In the future, discussions will be had over the phone, at one-on-one meetings, and via video connection. The jobseeker’s independent jobseeking will also be supported throughout the process. The primary goal is to find employment. The jobseeker and specialist work together in order to find a suitable employment-promoting path for everyone.

− We can offer the service in various languages and, if necessary, we will use interpreters in the service situations. We will look for solutions together while acknowledging everyone’s individual needs, Lindén stresses.

Dates have been updated on February 2, 2024, to indicate that the changes have already occurred.