Digital support

Digital support means support for the use of electronic services, online services and widely used applications.

Vantaa provides support for the use of online services and digital devices. Advice and guidance is provided by public operators and organisations.

The purpose of digital support services is to help you use electronic services and devices independently and safely. The service content can vary from user guidance to application installation and deployment. Each operator providing digi…tal support determines the type of digital support it offers.

Digital support can be provided face to face or remotely, for example, by phone or chat. Visit the digital support provider's website to see what kind of digital support it offers.

Services provided by the city and organisations are free of charge.

Public computers in Vantaa

Some city facilities have public access computers. The computers have basic office software and internet access. Some computers are equipped with special software, such as graphic design software. In some locations, the personnel can help you use electronic services, computers and other devices, for example, scanners or printers. Public computers can be used free of charge, but some of them must be reserved in advance. Instructions on how to reserve and use public computers are explained on each location’s website.

What kind of digital support do you need?

The service content can vary from user guidance to application installation and deployment. Each operator providing digital support determines the type of digital support it offers. Most services are available in Finnish, Swedish and English. Click on the headings below to find a service that meets your needs and see in which languages services are available.

Library computers and printing services. Some libraries also have graphic design software, media workstations, or 3D printers.
There are several public computers in the Koivukylä, Myyrmäki and Tikkurila residential activity facilities.
The Vantaa Info centres in Myyrmäki and Tikkurila have public computers for taking care of official matters.
You can use guidance centre Ohjaamo’s public computers to take care of matters related to education, training or employment.
Social service centres have public computers for taking care of matters related to making a living, for example.
The Vantaa employment services’ service centre has computers for job-hunting.

Local residents have access to guidance for using online services and applications through the digi-info service. In the event calendar, search for “digi-info”.
Tsempataan! Support for the use of services and applications in Arabic, English, Finnish, Russian and Somali.
Vantaa Info centres provide advice on the use of the city's electronic services. Neuvova Vantaa project's multilingual Vantaa Info helpdesks in Tikkurila and Myyrmäki provide guidance in Arabic, English, Estonian, Dari language, Farsi, Finnish, Russian, Somali and Swedish.
Vantaan Järjestörinki ry Helps customers with their own devices in Arabic, Dari language, English, Farsi, Finnish and Russian.
Guidance centre Ohjaamo offers support in matters related to TE services and education and training.
The social services’ service coordinator in Tikkurila advises on the use of the social services’ online services and directs customers to the right social security service.
The employment services office in Vantaa helps with employment and study-related services.

Digi-info service for local residents In the event calendar, search for “digi-info”.
Libraries
Koivukylä, Myyrmäki and Tikkurila citizens’ houses
Tsempataan! Support for the use of services and applications in Arabic, English, Finnish, Russian and Somali.
Vantaa Info centres direct customers to the right services. Neuvova Vantaa project's multilingual Vantaa Info helpdesks in Tikkurila and Myyrmäki provide guidance in Arabic, English, Estonian, Dari language, Farsi, Finnish, Russian, Somali and Swedish.
Vantaan Järjestörinki ry Helps customers with their own devices in Arabic, Dari language, English, Farsi, Finnish and Russian.

ENTER ry: Personal guidance for senior citizens on how to use their own devices, e.g. settings, updates, applications.
Digi-info service for local residents In the event calendar, search for “digi-info”.
Vantaa Adult Education Institute’s Digiarki guidance
Vantaan Järjestörinki ry helps customers with their own devices in Arabic, Dari language, English, Farsi, Finnish and Russian.

Digital support is provided as a face-to-face or remote service. Some operators provide face-to-face digital support on weekdays and others are on call on specific days at different locations. Check on-call service hours and any pre-reservation practices on the digital support provider’s website. You can access different operators’ remote digital support channels via the menu below.

Library guidance provided by ENTER ry
Digi-info service for local residents at the Vantaa Info centres in Myyrmäki and Tikkurila and at Tikkurila Library.
Libraries guide you through the use of digital services, public computers and other devices in the library.
Koivukylä, Myyrmäki and Tikkurila citizens’ houses
The Tsempataan! by appointment in the facilities of immigration organisations.
Vantaa Info centres in Myyrmäki and Tikkurila
Vantaa Adult Education Institute’s Digiarki guidance in Tikkurila.
Vantaa Adult Education Institute’s courses in Vantaa
Järjestörinki’s multilingual guidance by appointment in Myyrmäki, Simonkylä and Koivukylä.

ENTER ry’s remote tutorials (telephone, email, video call applications)
Hakunila International Organization (telephone)
Tsempataan! project (telephone, email)
Vantaa Info (telephone, chat, email)
Vantaa Adult Education Institute’s Digiarki guidance (telephone, Facebook, Teams)
Vantaa Adult Education Institute’s remote courses (Teams/Zoom)
Järjestörinki’s consultation service and multilingual guidance (email, telephone)